Below are the latest news and announcements from LSC-Online, as seen in the D2L Announcements widget. This page will be regularly updated, with the newest information at the top.

LSC-Online also provides other outlets of helpful information, including an email newsletter, a video newsletter, and an event calendar.


November D2L Update
Posted in D2L on Nov 24, 2020 10:33 AM

The November update for D2L is scheduled for Thursday, November 26th.

Important information regarding the update:

Brightspace Pulse - Dark mode for Android.  Brightspace Pulse for Android now displays in Dark mode when Dark mode is enabled on your Android device. Using this mode can reduce eye strain and conserve battery power on your device. 

Content – Enhancements to course content statistics.  To provide instructors with additional insight about their courses, statistics in the classic Content experience now include more information.

Grades – Display total points in Manage Grades.  To improve usability of the Grades tool and reduce calculation errors, Manage Grades now includes total points for grade categories and Final Calculated Grade. 

Quiz Builder - Quiz preview available.  Instructors can now view a preview of their quiz from Quiz Builder. 

Grade Exemptions - Instructors are now able to exempt students when entering grades in the gradebook.  When entering grades into the gradebook there is now an option to Exempt and Unenxempt selected students.

Knowmia audio issue with Mac OS11 Big Sur
Posted in D2L on Nov 20, 2020 10:50 AM

Issue with Mac users updating to OS11 Big Sur:

Knowmia audio issue – If Mac users upgrade to Mac OS11, Big Sur, the audio component of the TechSmith Capture Recorder and TechSmith Classic Recorder will not work. If you record lectures using TechSmith Knowmia, you should avoid upgrading to Big Sur until this issue has been resolved.

For more information, see

Respondus LockDown Browser and Monitor Service Interruption - RESOLVED
Posted in D2L on Nov 19, 2020 10:30 PM  (Edited)

On Thursday, November 19, 2020, Respondus LockDown Browser and Monitor services experienced an outage between 9:35 PM and 11 PM CST. Students attempting to complete quizzes/exams during this time frame may not have been able to do so.

The service interruption was related to an issue with Amazon Web Services (AWS) that has has since been resolved. All services should now be functioning normally.

New Copy Only role for Add a User to Your Section form
Posted in D2L on Nov 10, 2020 2:50 PM

New role added to the Add a User to Your Section form on the VTAC Support page.

Important information:
Copy Only Role – This role has been updated to prevent users from copying in the wrong direction.  It also prevents editing and deleting components from the source course.

For more information, visit the Add a User to a Course page.

My Courses widget: End Date removed
Posted in D2L on Oct 29, 2020 2:05 PM

Based on a recommendation from the faculty senate presidents, we have removed course End Dates from the My Courses widget. This change was made to avoid confusing students who think the D2L end date is the official end date for their courses. This change will have no impact on D2L courses; they are still set to end eight days after the official end date in iStar. This policy gives students time to review their D2L grades after their official grades have been posted.

TechSmith Knowmia: Student Download Option
Posted in D2L on Oct 27, 2020 11:52 AM

TechSmith Knowmia now gives faculty the option to allow students to download videos shared in their D2L course(s). This will allow students to view videos repeatedly even if they have a poor or no internet connection.

For more information, view the steps on enabling the option to allow students to download your TechSmith Knowmia videos

Turnitin Service Interruption - RESOLVED
Posted in D2L on Oct 20, 2020 9:44 AM (Edited)

Turnitin has resolved the earlier issue causing the service to be unavailable. However, users may still experience some slowness as their system gets caught up.

Original Message: Turnitin has reported that their services are currently unavailable. They are working to resolve the issue. Students may not be able to upload submissions to Turnitin and Originality Reports may not be generated at this time.

October D2L Update
Posted in D2L on Oct 19, 2020 9:43 AM

The October update for D2L is scheduled for Thursday, October 22nd.

Important information regarding the update:

Copy Course Components – Separate permissions to copy from a course and copy to a course.  Once implemented this will allow a Community Group Manager to only allow copying out of the Community Group and prevent items being copied into it.

Quick Eval - User interface improvements.  Quick Eval is now listed in the Course Admin page under the Assessment category.

Quiz Builder - Question import improvements.  When importing questions from Question Library, users can now use the default end of quiz location for the questions, or choose to import the questions into a section.

Scheduled Archiving
Posted in D2L on Oct 8, 2020 11:16 AM

Starting Wednesday, October 14th, we will be archiving D2L courses, sandboxes, and community groups that are at least one year past their end dates. This archive will include courses from Summer 2019 and before.

Archived courses will no longer show in your My Courses list in D2L; however, they will continue to be available in your course copy menu for one additional semester.

If you need to regain access to an archived course, please go to VTAC Support and select the Archived Course Restore form under Course Design to request that your access be restored.

September D2L Update
Posted in D2L on Sep 22, 2020 2:55 PM

The September update for D2L is scheduled for Thursday, September 24th.

Important information regarding the update:

Class Progress – System Activity for students using the Pulse App to access courses in D2L will now display in Class Progress.

Discussions - A word count will now display in the HTML editor for discussion posts.

Question Library - When creating Arithmetic and Significant Figures question types, faculty can now opt to allow students to upload attachments to support responses.

Question Library - When importing questions from the Question Library to a quiz, faculty can now search for keywords and select questions from the results.

Quizzes - Previously, when creating a quiz, faculty could move questions by dragging and dropping. Now faculty also have a "Move To" option that will allow them to move the question to the top or bottom of the quiz or to a specific section within the quiz.

VTAC Support -- Labor Day Holiday
Posted in D2L on Sep 4, 2020 12:00 PM

Over the Labor Day holiday weekend, you can continue to get help 24/7 with your D2L questions. To get help over chat, email, or phone, please click here: VTAC Support.

For OTS-related technical questions, you can contact the Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.

Follow Lone Star College-Online
Posted in D2L on Sep 1, 2020 11:18 AM

Follow us on social media for student information about advising, classes, student resources, and informational live streams.

VTAC Chat Still Down - RESOLVED
Posted in D2L on Aug 30, 2020 1:00 PM

Due to ongoing technical issues as a result of power outages at System Office, VTAC Live Chat remains unavailable.

LSC-Online will increase phone and Webex appointment availability until the issue is resolved. Faculty can continue to get 24/7 support from D2L or the OTS Service Desk using the VTAC Chat link. Access to appointments and live chat can be found on the VTAC Support page. Additionally, faculty can also find answers to common questions in this VTAC Knowledge Base.

VTAC Live Chat Down - RESOLVED
Posted in D2L on Aug 28, 2020 12:53 PM

Due to a technical issue, VTAC Live Chat is currently not available. LSC-Online is working with OTS to bring chat back online.

Faculty can still get support through Service Desk or D2L Support Desk. Questions may also be answered with articles in this VTAC Knowledge Base.

VTAC Support Hours Resume
Posted in D2L on Aug 27, 2020 12:00 PM

VTAC Support will be available the remainder of this week as follows:

Friday, August 28, 2020, 1 PM - 5 PM

Sunday, August 30, 2020, 1 PM - 5 PM

We will resume regular hours on Monday, August 31, 2020.

Campus Closure Alert
Posted in D2L on Aug 25, 2020 9:03 PM

Due to inclement weather, LSC-Online will be closed beginning Wednesday, August 26, 2020 at 2 PM until Sunday, August 30, 2020. We expect to return for regular business hours on Monday, August 31, 2020.

Please check for answers to your questions in this VTAC Knowledge Base.

Video Newsletter - Fall 2020
Posted in D2L on Aug 19, 2020 9:28 AM

The Online Update is a video newsletter produced every major semester by Lone Star College-Online.

Here are the topics in the Fall 2020 Episode:

  • TechSmith Knowmia
  • D2L Rubrics Update
  • D2L Quizzes Update
  • VTAC Knowledge Base
  • 24/7 D2L-Specific Support
  • VLAC for Students

Fall 2020 Activations
Posted in D2L on Aug 17, 2020 4:05 PM

LSC-Online will be activating all Fall 2020 courses in D2L on Monday, August 17th. This means that your courses will display in the My Courses widget for each of your students. However, students will not be able to access any course until the course’s start date.

Additionally, the information below was recently posted on the Lone Star College website. For information on how to directly contact the students in your face-to-face course, please see this job aid.

Lone Star College is modifying its fall semester calendar. The updated schedule is as follows…

  • Online classes, and classes with an online component, will begin Online Only August 24th.
  • The Face-to-Face component of any Face-to-Face or Hybrid Course will begin September 8th.
  • For students enrolled in Face-to-Face and Hybrid courses, your instructor will contact you directly to discuss relevant dates and procedures.

Fall 2020 Semester Start
Posted in D2L on Aug 17, 2020 12:00 AM

Welcome to the Fall 2020 Semester!

To get started in your D2L course and make it available to your students, please follow the instructions below:

Activate Course in D2L: Courses designated as fully online or online synchronous in iStar are automatically activated, so no further action should be needed. However, it is always a good idea to confirm. Hybrid and Face-to-Face courses will need to be activated so that students can access them. The guide for activating your course can be found at the following link: Course Activation.

D2L Semester Start Checklist: This checklist will assist you in making a smooth start in your D2L courses and includes topics like copying content and merging course sections. You can find it at the following link: D2L Semester Start Instructor Checklist.

Visit this VTAC Knowledge Base: This site contains guides to help you work with your new D2L course. You can learn more about using it at the following link: Using VTAC Knowledge Base.

D2L resources for students can be found at this link: Virtual Learning Assistance Center

TechSmith Knowmia for Students
Posted in D2L on Aug 14, 2020 8:00 AM

Lone Star College-Online is pleased to announce that TechSmith Knowmia is now available for students!

TechSmith Knowmia is a lecture capture system that is integrated with D2L, allowing you to record and upload videos to share in your courses. It can now be accessed through the Course Activities menu in the navbar of any D2L course. 

Students can learn more about TechSmith Knowmia by visiting the Virtual Learning Assistance Center (VLAC) and clicking Knowmia under Other Resources.

Chrome Security Message with Webex
Posted in D2L on Aug 13, 2020 9:55 AM

It appears that a recent update in the Chrome browser is triggering a security message when using the Webex integration in D2L. Lone Star College-Online is currently working with both D2L and CirQLive to try to resolve the issue.

Until the issue can be resolved, it is recommended that Firefox be used when creating or attending Webex meetings within D2L.

D2L Fusion Conference
Posted in D2L on Aug 5, 2020 3:02 PM

Due to the COVID pandemic, this year's D2L Fusion conference is fully online and free for everyone to attend. Sessions are now spread across 6 months, taking place over three consecutive days each month from 11am–3:45pm CST each day. 

What:  D2L Fusion 2020 Conference
Where: Online
When: August 10-12, 11am–3:45pm each day
Cost:  FREE 

For faculty who are interested in D2L professional development, here is a link to the Fusion 2020 schedule and the registration link.

Previous announcements have been archived on other pages: