Announcements

Below are the latest news and announcements from LSC-Online, as seen in the D2L Announcements widget. This page will be regularly updated, with the newest information at the top.

LSC-Online also provides other outlets of helpful information, including an email newsletter, a video newsletter, and an event calendar.

 


Scheduled Archiving
Posted in D2L on Jun 30, 2020 12:00 AM

Starting: Monday, July 13, 2020

For: Courses one year past their end dates

Starting Monday, July 13th, we will begin archiving D2L courses, sandboxes, and community groups that are at least one year past their end dates. This archive will include courses from Spring 2019 and before.

Archived courses will no longer show in your My Courses list in D2L; however, they will continue to be available in your course copy menu for one additional semester.

If you need to regain access to an archived course, please go to VTAC Support and select the Archived Course Restore form under Course Design to request that your access be restored.



Respondus Monitor Unavailable for Students - RESOLVED
Posted in D2L on Jun 22, 2020 10:11 AM (Updated)

UPDATE: Yesterday, Lone Star College experienced an outage for Respondus Monitor, but that issue has been resolved. Students should now be able to take exams that require Respondus Monitor. Thank you for your patience.

ORIGINAL: Lone Star College has exceeded its limit on Respondus Monitor seats, so students are currently unable to take exams that require Respondus Monitor. We are working with the vendor to lift the restriction while we work to pay for additional licenses. Thank you for your patience.



TechSmith Relay Rebranding
Posted in D2L on Jun 12, 2020 12:00 AM

On Tuesday, June 16, 2020, TechSmith Relay plans to change its name to TechSmith Knowmia. There will be no change to functionality. 

More information on using TechSmith products can be found under Instructional Software.

If you have questions, please visit VTAC Live Chat or email vtac@lonestar.edu.



Tutoring Resources
Posted in D2L on Jun 11, 2020 12:51 PM

Each Lone Star College campus is now offering free online tutoring for all students through Brainfuse TutorMatch. Students can access tutoring services by clicking the LSC-Online tile in myLoneStar. For campus specific information (including available tools and hours), please visit the LSC Student Services Tutoring page



Respondus Monitor Unavailable for Students - RESOLVED
Posted in D2L on Jun 8, 2020 11:20 PM (Updated)

UPDATE: Yesterday, Lone Star College experienced an outage for Respondus Monitor, but that issue has been resolved. Students should now be able to take exams that require Respondus Monitor. Thank you for your patience.

ORIGINAL: Lone Star College has exceeded its limit on Respondus Monitor seats, so students are currently unable to take exams that require Respondus Monitor. We are working with the vendor to lift the restriction while we work to pay for additional licenses. Thank you for your patience.



May D2L Update
Posted in D2L on Jun 2, 2020 2:47 PM

The May update for D2L occurred Thursday, May 28th.

Important information regarding the update:

Pulse App - Pin Courses in Android App: Students can now pin/unpin courses in the Pulse for Android app in order to more easily locate courses. The ability to pin courses in the iOS app was already available.

Calendar - Bulk Delete Calendar Events: Multiple calendar events can now be deleted simultaneously from the Calendar Tool using the More Actions button and selecting all events to be deleted.



Summer 2020 Semester Start
Posted in D2L on Jun 1, 2020 11:49 AM

Welcome to the Summer 2020 Semester!

To get started in your D2L course and make it available to your students, please follow the instructions below:

Activate Course in D2L: Activate your course shells so that students can access them. (NOTE: Courses that are designated as fully online in iStar are automatically activated and no further action is needed.) The guide for activating your course can be found at the following link: Course Activation

D2L Semester Start Checklist: This checklist will assist you in making a smooth start in your D2L courses and includes topics like copying content and merging course sections. You can find it at the following link: D2L Semester Start Instructor Checklist

Visit the VTAC Knowledge Base: This site contains guides to help you work with your new D2L course. Learn more about it at the following link: Using the VTAC Knowledge Base

D2L resources for students can be found at this link: Virtual Learning Assistance Center



Extended D2L Support
Posted in D2L on May 30, 2020 4:37 PM

LSC-Online is excited to announce that Lone Star College faculty are now able to get D2L-specific help 24/7 using the existing VTAC Chat link.

During regular VTAC hours, faculty will continue to have direct access to LSC-Online's instructional technologists.

VTAC regular hours during the summer are Monday-Thursday from 8 AM - 7 PM.

Outside regular VTAC hours, faculty will now be able to get support directly from D2L’s helpdesk. The VTAC site has been updated to include links to access D2L’s live chat and knowledgebase, as well as the option for assistance over the phone.

Please note that the D2L helpdesk will only be able to provide support for questions directly related to D2L. For any questions outside regular VTAC hours regarding third-party integrations such as Turnitin, Relay, or textbook publishers, you can still consult our VTAC knowledgebase or contact the OTS Service Desk.

For more information and a video demonstrating the new services, please visit https://vtac.lonestar.edu/help/a115.



SoftChalk Training Opportunity
Posted in D2L on May 19, 2020 7:56 PM

Lone Star College-Online offers SoftChalk for faculty to easily create professional-looking, interactive lessons to use in their online classes. SoftChalk will be hosting a webinar to provide hands-on training for faculty interested in using the program with D2L.

When:  Thursday, May 28th, 10:00 AM

Where: Zoom (Register here: https://us02web.zoom.us/webinar/register/WN_iSYvN6U0SnK-3OWA2BAQNA)

  • Create Folders in the Five SoftChalk Cloud Storage Locations
  • Use SoftChalk Share to 'Create a Lesson'
  • Add Files to the Files Storage
  • Create a New Lesson
  • Apply Themes and Layouts to a Lesson
  • Add Paging, Images, Media, Interactions, Hyperlinks, iFrames, and Tool Tips to a Lesson

This class assumes the people attending have already created a SoftChalk Cloud Account and have installed the SoftChalk Create Application. Please register for this course at least 24 hours in advance. There will be hands-on activities so multiple monitors will be useful in order to watch and complete activities simultaneously.



VTAC Support Holiday Hours
Posted in D2L on May 19, 2020 4:51 PM

The Virtual Teaching Assistance Center (VTAC) will be closed beginning Saturday, May 23rd, through Monday, May 25th, in observance of the Memorial Day holiday.

We will resume normal operating hours Tuesday, May 26, 2020.

For immediate support or technical questions, you can still contact the OTS Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.



Spring 2020 - D2L Course End Dates
Posted in D2L on May 18, 2020 8:13 PM

Spring 2020 courses with an official end date of 5/22/2020 have now been updated in D2L to reflect an end date of 5/30/2020. This eight day buffer is meant to allow students an opportunity to view final grades and feedback on coursework completed during the final week of the course.

If you have questions, please visit VTAC Live Chat or email vtac@lonestar.edu.



Turnitin Scheduled Maintenance
Posted in D2L on Apr 27, 2020 9:43 AM

Turnitin will be conducting necessary maintenance on Saturday, May 2, 2020, from 10:00 AM until 2:00 PM. During this time, there may be service interruptions. We recommend that papers not be submitted to Turnitin or Turnitin-enabled assignment folders in D2L during this time.



VTAC Support Hours
Posted in D2L on Apr 24, 2020 10:11 AM

The Virtual Teaching Assistance Center (VTAC) will close at noon, Friday, April 24, 2020.

We will reopen Monday, April 27, 2020 at 8 AM.

For immediate support or technical questions, you can still contact the OTS Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.



VTAC Support Hours
Posted in D2L on Apr 17, 2020 8:08 AM

The Virtual Teaching Assistance Center (VTAC) will close at noon, Friday, April 17, 2020.

We will reopen Monday, April 20, 2020 at 8 AM.

For immediate support or technical questions, you can still contact the OTS Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.



Request for Feedback
Posted in D2L on Apr 13, 2020 12:00 AM

The Lone Star College Libraries are asking for your feedback!

Please take this brief survey about the library to help us evaluate our services. 

https://forms.gle/hjMV2wiqmotLh2AZ9



Updates to SoftChalk
Posted in D2L on Apr 8, 2020 2:25 PM

It is now easier to link SoftChalk lessons in D2L using the the SoftChalk Link Selector tool from within your D2L course. More information on how to Add a SoftChalk Cloud Lesson to Your D2L Course can be found in VTAC.

SoftChalk is also hosting a training webinar on April 24, 2020 at 10 AM. Click here to register.

Topics Include:

  • Create a SoftChalk Cloud Account
  • Install the SoftChalk Create App
  • Create and edit SoftChalk content
  • Creating an interactive lesson from a Word document
  • Themes and Layouts in SoftChalk Create
  • Delivering content in D2L



Intermittent Issues with TechSmith Relay - RESOLVED
Posted in D2L on Apr 8, 2020 9:35 AM

TechSmith Relay is currently experiencing intermittent issues with video processing. New videos may become stuck at 0% processing progress after uploading. 

The recordings are not lost, but will not be available for viewing until they can be successfully processed.



Course Activations
Posted in D2L on Apr 6, 2020 3:43 PM

LSC leadership has decided to make all 8W2 courses in D2L active as of noon today, Monday, April 6, 2020. As previously indicated by the Chancellor, these courses do not officially start until 4/13/2020. However, because the courses are now active, your students currently have access to them, since both iStar and D2L still have the original start date.

Information about how to determine whether your course is active can be found here.



VTAC Support Hours
Posted in D2L on Apr 2, 2020 9:34 AM

The Virtual Teaching Assistance Center (VTAC) has modified hours during this time.

Normal operating hours:  8 AM - 5 PM Monday through Thursday
                                         8 AM - 3 PM Friday

Friday, April 3, 2020: VTAC will close at noon per the Chancellor's email.

Friday, April 10, 2020 VTAC is closed in observance of Good Friday.

Sunday, April 12, 2020: VTAC will be available from 1 PM - 5 PM

Phone or Webex appointments are also available.

For immediate support or technical questions, you can still contact the OTS Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.



SoftChalk Content Authoring Overview
Posted in D2L on Apr 1, 2020 9:43 AM

Lone Star College-Online offers SoftChalk for faculty to easily create professional-looking, interactive lessons to use in their online classes. SoftChalk will be hosting a webinar to provide an overview for faculty interested in using the program in D2L.

When:  Friday, April 24th , 10:00 AM

Where: Zoom (Register here: https://zoom.us/webinar/register/WN_pSKJbzlRS7Ctj2cvneKtqw)

  • Create a SoftChalk Cloud Account
  • Install the SoftChalk Create App
  • Create and edit SoftChalk content
  • Creating an interactive lesson from a Word document
  • Themes and Layouts in SoftChalk Create
  • Delivering content in D2L

More information on downloading and using SoftChalk can also be found in VTAC.



VTAC Closure
Posted in D2L on Mar 27, 2020 9:08 AM

The Virtual Teaching Assistance Center (VTAC) will be closed today, Friday, March 27, 2020 beginning at 3 PM.

We will reopen on Monday, March 30, 2020 at 8 AM. Normal business hours for VTAC chat during this time are 8 AM to 5 PM. Phone or Webex appointments are also available.

For immediate support or technical questions, you can still contact the OTS Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.



8W2 Classes Delayed
Posted in D2L on Mar 19, 2020 9:31 AM

Lone Star College has postponed all 8W2 classes until April 13th. Those classes were all deactivated on March 18th, which is why they no longer display on student homepages in D2L. All work completed in these classes will still be available when they resume on April 13th.



VTAC Closure and Holiday Hours
Posted in D2L on Mar 5, 2020 12:00 AM

The Virtual Teaching Assistance Center (VTAC) will be closed beginning Friday, March 6, 2020 at 3 PM through Sunday, March 15, 2020 in observance of Spring Break.

We will reopen for normal business hours beginning Monday, March 16, 2020. For immediate support or technical questions, you can still contact the 24/7 Service Desk.

You may also find answers to your questions in this VTAC Knowledge Base.



February D2L Update
Posted in D2L on Feb 26, 2020 8:34 AM

The February update for D2L is scheduled for Thursday, February 27th.

Important information regarding the update:

Assignments - View Inline Feedback: Students can now access feedback on assignment submissions directly from User Progress, Grades, and/or the Assignment list page. The new "View Inline Feedback" link will take students directly to the submission feedback provided by the instructor.

Quick Eval - Course Level Filtering: When accessing Quick Eval from within a course, the filter will now default to show only activities related to that course. Instructors can still access all activities to be evaluated from other courses using the More Options button or by accessing Quick Eval from the D2L home page.

Quick Eval - Dismiss from Activities List Until Next Submission: Faculty can now dismiss items from their Quick Eval list until a new submission is made. Previously, items could only be dismissed until a specific date or be permanently dismissed.

Video Note - Automatic Closed Captioning: Videos created using Video Note within D2L tools will now be automatically captioned.



ReadSpeaker Webinar for Faculty
Posted in D2L on Feb 20, 2020 10:28 AM (Updated)

Did you know that ReadSpeaker is an accessibility tool available to you in D2L? Want to learn more? Please join us for a free webinar conducted by ReadSpeaker.

When: Friday, February 28, 2020 at 10 AM CST
Where: Join the Zoom Meeting by clicking here

Topics include:

  • Various Tools for ReadSpeaker in D2L
  • What tools to use when to best benefit students

Look for additional information about ReadSpeaker in the VTAC Knowledge Base.



VTAC Closure
Posted in D2L on Feb 14, 2020 12:00 AM

Due to planned emergency drills, the Virtual Teaching Assistance Center (VTAC) will be closed during the following times:

Tuesday, February 18, 2020 at 2:00 PM
Thursday, March 26, 2020 at 1:00 PM

We will reopen for normal business hours as soon as possible after completion of each scheduled drill. For immediate assistance, you can still contact the 24/7 OTS Service Desk.



Scheduled Archiving
Posted in D2L on Feb 3, 2020 12:00 AM

Starting: Friday, February 17, 2020

For: Courses one year past their end dates

Starting Monday, February 17th, we will begin archiving D2L courses, sandboxes, and community groups that are at least one year past their end dates. This archive will include courses from Fall 2018 and before.

Archived courses will no longer show in your My Courses list in D2L; however, they will continue to be available in your course copy menu for one additional semester.

If you need to regain access to an archived course, please go to VTAC Support and select the Archived Course Restore form under Course Design to request that your access be restored.



VTAC Closure
Posted in D2L on Jan 28, 2020 9:16 AM

Due to planned emergency drills, the Virtual Teaching Assistance Center (VTAC) will be closed during the following times:

Thursday, January 30, 2020 at 11:30 AM
Tuesday, February 18, 2020 at 2 PM
Thursday, March 26, 2020 at 1 PM

We will reopen for normal business hours as soon as possible after completion of each scheduled drill. For immediate assistance, you can still contact the 24/7 OTS Service Desk.



January D2L Update
Posted in D2L on Jan 22, 2020 11:00 AM

The January update for D2L is scheduled for Thursday, January 23rd.

Important information regarding the update:

Internet Explorer End of Life: As mentioned in previous announcements, Internet Explorer will no longer be supported and access will be blocked if trying to access D2L through any version of IE. Click this link for a list of D2L Supported Browsers.

Classlist - Total Number of Users: In the Classlist, the total number of users is now displayed at the bottom of each tab.

Discussions - Changes to Feedback: When assessing discussions, faculty now have buttons available to publish and retract feedback. There is no longer a "draft/published" checkbox in the Status column, but rather a timestamp as to when feedback was saved as draft or published.

Quick Eval - Dismiss from Activities List: Faculty can now select items from the Quick Eval list and dismiss them.



D2L Roadshow
Posted on D2L on Jan 21, 2020 8:12 AM (Edited)

Lone Star College-Online is pleased to announce that D2L will be visiting Lone Star College to provide another professional development workshop for our faculty. This is a great opportunity for all faculty to connect with peers and D2L staff, exchange product feedback, and share effective practices.

When:  Friday, January 31st, 12:30 – 4:30 PM
Where:  LSC-University Park, Building 11, West Dining
Cost:  FREE - No reservation is required.

Three sessions will be conducted:

  • Session 1: What Do You Do With Student Engagement Data? 
  • Session 2: Ensure You Are Optimizing Brightspace Tools
  • Session 3: Course Design

After the sessions, there will be a networking reception with appetizers and desserts.

The Virtual Teaching Assistance Center (VTAC) will be closed beginning at 12 PM for this event. For immediate assistance, you can still contact the 24/7 OTS Service Desk.



D2L Maintenance
Posted in D2L on Jan 14, 2020 2:42 PM

D2L will be conducting necessary maintenance on Thursday from 3:00 AM until 4:00 AM.  D2L will be unavailable during that time frame.



VTAC Support Changes
Posted in D2L on Jan 13, 2020 12:00 AM

Beginning January 26, VTAC Chat will no longer be open on Sundays. There has been little to no traffic on Sundays outside major semester startups, so we will be reallocating those staff hours to the standard work week when we have higher demand for our services.

For immediate support or technical questions when LSC-Online is unavailable, you can still contact the 24/7 Service Desk.

You may also find answers to your questions in the VTAC Knowledge Base: vtac.lonestar.edu.



Video Newsletter - Spring 2020
Posted in D2L on Jan 8, 2020 12:00 AM

The Online Update is a video newsletter produced every major semester by Lone Star College-Online.

Here are the topics in the Spring 2020 Episode:

  • D2L Awards Tool
  • TechSmith Relay Improvements
  • Campus Support Changes
  • VTAC Updates
  • VLAC for Students



Respondus StudyMate Class End of Life
Posted in D2L on Jan 7, 2020 12:00 AM

In Fall 2017, Respondus released StudyMate Campus to replace StudyMate Class. StudyMate Campus allows instructors and students to create flash cards, self-assessments, and learning games for classes in D2L. Over the past year, Respondus has made both StudyMate Campus and StudyMate Class available to allow for a transition period. The transition period has now ended and after the Spring 2020 semester, StudyMate Class will no longer be available. StudyMate Campus is currently available for use in all courses from the Add Existing Activities button in any module by clicking Third-party Integrations > Respondus StudyMate Campus.

Check the StudyMate Campus Guides in VTAC for more information.



Spring 2020 Semester Start
Posted in D2L on Jan 6, 2020 12:00 AM

Welcome to the Spring 2020 Semester!

To get started in your D2L course and make it available to your students, please follow the instructions below:

Activate Course in D2L: Activate your course shells so that students can access them. The guide for activating your course can be found at the following link: Course Activation.

D2L Semester Start Checklist: This checklist will assist you in making a smooth start in your D2L courses and includes topics like copying content and merging course sections. You can find it at the following link: D2L Semester Start Instructor Checklist.

Visit the VTAC Knowledge Base: This site contains guides to help you work with your new D2L course. You can find it at the following link: VTAC Knowledge Base.

Proctored Exams: If you use proctored exams in your course that require students to visit a testing center, please be sure to post this information in your syllabus. We also recommend highlighting this information in an announcement in your course.

LSC-Online Chat Hours for Faculty: Click the VTAC Support link on the navbar in D2L to make an appointment for an in-person, phone, or WebEx meeting. For quick questions, VTAC Chat is a great place to start. Chat with one of our staff during the following Fall startup hours:

VTAC Live Chat Hours for Faculty
Spring Startup: January 12
Sunday1:00 pm to 7:00 pm

Regular VTAC support hours will resume Monday, January 13th.

D2L resources for students can be found at this link: Virtual Learning Assistance Center



Name Change for TechSmith Relay Recorder
Posted in D2L on Dec 19, 2019 12:00 AM

Later in December, TechSmith Relay will be updating the name of their Recorder from TechSmith Relay Recorder to TechSmith Capture. There will be no change to the functionality of the tool and no action required from users. This is only a visual change. The new logo will look like this:

TechSmith Capture logo



Email in D2L Accounts
Posted in D2L on Dec 16, 2019 9:49 AM

We have recently become aware that the email address associated with some D2L accounts has been removed. Only a small number of users have been affected. Those users may run into issues when trying to access TechSmith Relay, Turnitin, and other third-party integrations that use the email address as authentication. LSC-Online is currently working with OTS to resolve the issue. 

Please contact the Service Desk or VTAC Chat if you notice you are no longer able to access third-party sites within your D2L course(s).



Scheduled D2L Outage
Posted in D2L on Dec 10, 2019 2:55 PM

Beginning December 28, 2019 at 8 PM through December 29, 2019 at 12 PM, D2L will be unavailable. Please plan any course work around this time frame.



TechSmith Relay Improvements
Posted in D2L on Dec 9, 2019 10:24 AM

Later this month, TechSmith Relay will be releasing improvements to their D2L integration for better security and functionality. The first time you click a TechSmith Relay video link after the change, you will be prompted to connect Relay with your LSC email account. Once you have connected the accounts, you will be prompted to close the tab which will return you to D2L. This in a one time action. Once accounts are connected, you will not be prompted to do so again.



LSC-Online Campus Support Changes
Posted in D2L on Dec 2, 2019 12:00AM

Beginning in the Spring 2020 semester, instructional design support at the campus level will be reduced to two days per week. This change in support coverage is being implemented due to limited resources.  LSC-Online will be requesting additional funds for the upcoming budget year in order to alleviate this issue, but the two-days-per-week coverage schedule will be necessary in order to ensure consistent support for our current seven campuses.

We realize this is not an ideal situation.  It is our hope that this will just be a temporary measure until additional resources are secured.

For more information, including a proposed schedule, please visit the Meet Your LSC-Online Representative page in VTAC.



Previous announcements have been archived on other pages: