Using the Virtual Teaching Assistance Center (VTAC)

The Virtual Teaching Assistance Center (VTAC) is an online knowledge base located at vtac.lonestar.edu.  This should be the first place you go for help – it will most likely have the information you need.  If you can’t find what you are looking for, feel free to suggest an article using the link at the top of the page. 

The Home Page

As you start out on the home page, notice you can scroll down to view the new and most popular articles on the site.

The Left Menu

The table of contents is broken down into several categories.  As you click on an category, it expands to show the articles pertaining to that topic.

The Search Box

Shows the Search box.

If you are looking for help on a specific topic, enter keywords into the search box near the top right.  As you type, article titles containing your keywords will pop up below. When you hit enter, a more exhaustive list of articles appears.

One-On-One Support

If you would like one-on-one support for your online course, click on VTAC Support near the top of the table of contents and log in to your account.

Shows VTAC Support menu item.

Under the Assistance heading, click on VTAC Chat. If you need technical support with your course, you can get help through the Office of Technology Services (OTS) by choosing OTS -Service Desk from the Chat drop-down menu. You can also contact OTS at 866-614-5014.
Identifies the OTS - Service Desk option.

If you need quick (approximately 15 minutes) instructions support, you can chose LSC-Online - VTAC to connect with an LSC-Online support staff member for immediate assistance. VTAC Chat is available during normal business hours as well as limited hours on Sunday afternoon. (You must be logged in to have access to the VTAC Support page.)

Schedule a Phone or WebEx Appointment

If you have a more involved support issue that will take more time to resolve, you can also schedule a phone or WebEx appointment with a staff member.  Just click on the VTAC Appointment link and fill out the form.

Campus Representatives

LSC-Online has staff members available at all the main campuses to help with your design and technology needs.  For more information about the staff member on your campus, please visit the Meet Your LSC-Online Representative page in the Faculty Support and Services section.  You can even schedule an appointment with one of them by clicking the "Schedule Appointment" link.

Access From D2L

To get to VTAC from D2L, click on the VTAC Support link on the navbar.
Identifies the VTAC support link.