What to Do When Students Can't See Their Grades

Occasionally, students will report not being able to see one or more grades that have been posted. This article provides some suggestions for troubleshooting missing or invisible grades.

When a Student Cannot See a Single Grade

Verify that Quizzes, Assignments, and Discussions are Associated to Gradebook Items

  1. Go to Grades > Manage Grades.
  2. Locate the Grade Item and verify that it is associated to the appropriate activity.
    Indicates gradebook association.
    Refer to the links below if you need to associate an activity to a grade item:

Check Grade Item Restrictions and Properties

  1. Go to Grades > Manage Grades.
  2. Check for icons to the right of the grade item's name.
    • A clock icon indicates date and time restrictions are applied to the grade.
      Identifies date and time restrictions icon.
      1. Click the grade item to open the settings.
      2. Click the Restrictions tab.
      3. Uncheck the boxes for start and end date.
        Identifies grade item date restrictions checkbox.
      4. Click Save and Close
    • An eye with a slash through it indicates the grade item is hidden from students.
      Identifies hidden grade item icon.
      1. Click the arrow beside the grade item.
      2. Select Make Visible to Users.
        Indicates context menu arrow and Identifies Make Visible to Students for grade items.
  3. Click on the Properties tab.
  4. Scroll down and select Show Display Options.
    Indicates Display Options context menu.
  5. Verify that the Student View shows Points Grade and Grade Scheme Symbol (Click Override display options to adjust these settings).
    Identifies student grade view display options.
  6. Click Save and Close.

When a Student Cannot See Any Grades

  1. Click the Settings icon in the gradebook.
    Identifies gradebook settings icon.
  2. Click the Org Unit Display Options tab.
  3. Verify that Points grade and/or Grade scheme symbol are selected.
    Indicates Options tab and Identifies gradebook student display options.
  4. Click Save.

When Students Cannot See the Final Calculated Grade

  1. Click the Settings icon in the gradebook.
  2. Click the Calculation Options tab.
  3. Scroll down to the Final Grade Released heading. Verify that the gradebook is set to Calculated Final Grade.
    Identifies gradebook release settings.
  4. Click Save.
  5. Follow the instructions to Release Grade Average to Students.