Occasionally, students will report not being able to see one or more grades that have been posted. This article provides some suggestions for troubleshooting missing or invisible grades.

When a Student Cannot See a Single Grade

Verify that Quizzes, Assignments, and Discussions are Associated to Gradebook Items

1. Go to [Grades] → [Manage Grades].
   
   
2. Locate the Grade Item and verify that it is associated to the appropriate activity. Click the [?] in the black circle to see these details.
   
   
   
3. If the grade is associated with a Quiz, Assignment, or Discussion, verify that the grade has been published to the gradebook.
   
   

Check Grade Item Restrictions and Properties

1. Go to [Grades] → [Manage Grades].
   
   
2. Check for icons to the right of the grade item's name.
   
   
   1. A clock icon indicates date and time restrictions are applied to the grade.
      
      
      
      1. Click the grade item to open the settings.
         
         
      2. Click the [Restrictions] tab.
         
         
      3. Uncheck the boxes for start and end date.
         
         
         
      4. Click [Save and Close].
         
         
   2. An eye with a slash through it indicates the grade item is hidden from students.
      
      
      
      1. Click the arrow beside the grade item.
         
         
      2. Select [Make Visible to Users].
         
         
         
3. Click the [Properties] tab.
   
   
4. Scroll down and select [Show Display Options].
   
   
   
5. Verify that the Student View shows Points Grade and Grade Scheme Symbol (click [Override display options] to adjust these settings).
   
   
   
6. Click [Save and Close].

When a Student Cannot See Any Grades

1. Click the [Settings] icon in the gradebook.
   
   
   
2. Click the [Org Unit Display Options] tab.
   
   
3. Verify that Points grade and/or Grade scheme symbol are selected.
   
   
   
4. Click [Save].

When Students Cannot See the Final Calculated Grade

1. Click the [Settings] icon in the gradebook.
   
   
2. Click the [Calculation Options] tab.
   
   
3. Scroll down to the Final Grade Released heading. Verify that the gradebook is set to Calculated Final Grade. Click [Save] when finished.
   
   
   
4. Follow the instructions to Release Grade Average to Students.

Troubleshooting and Support

If you need additional assistance, contact the IT Service Desk at 281.318.HELP (4357).