Instructional Support (VTAC)

Need help with complex D2L issues, such as setting up your gradebook, adding content, building a quiz, or integrating publisher content?

With the VTAC Support page, we are offering multiple times for phone and WebEx appointments to help us more effectively meet your instructional support needs. 

The OTS Service Desk is available 24/7/365 to provide you with technical support. 

Campus Rep Appointment

Need in-person support? This page provides contact information for each campus representative and a link to schedule an appointment with your representative.

To schedule a Campus Rep appointment:

  1. From the VTAC Support page, navigate to the Assistance column and locate the Instructional Design and Technology tile.
  2. Click the Designer Appointment link.
    Displays the Assistance tile on the screen.

  3. Locate your campus rep, and click the Schedule appointment link.

VTAC Appointment

Schedule a phone or WebEx appointment with VTAC as soon as one hour from now for assistance with a complex D2L issue that might take a while to solve.

To schedule a VTAC appointment:

  1. From the VTAC Support page, navigate to the Assistance column and locate the Instructional Design and Technology tile.
  2. Click the Technologist Appointment link.
    Displays the Assistance tile on the screen..
  3. Select an appointment duration: 45 minutes, 30 minutes , or 10 minutes. You will be prompted to select date and time and provide some details. Follow the on screen prompts to confirmation.
    Displays the VTAC Appointment types on the screen.