Using the Virtual Teaching Assistance Center (VTAC)

The Virtual Teaching Assistance Center (VTAC) is an online knowledge base located at vtac.lonestar.edu.  This should be the first place you go for help – it will most likely have the information you need.  If you can’t find what you are looking for, feel free to suggest an article using the link at the top of the page. See also New to Online? Welcome!

The Home Page

As you start out on the home page, notice you can scroll down to view a calendar of upcoming training sessions.  You can also scroll down to get a quick glance at the new and most popular articles on the site.

The Left Menu

The table of contents is broken down into several categories.  As you click on an item the topic expands to show the articles pertaining to that topic.

The Search Box

Shows the Search box.

If you are looking for help on a specific topic, enter keywords into the search box near the top.  As you type, article titles containing your keywords will pop up below. When you hit enter a more exhaustive list of articles appears.

Shows VTAC Support menu item.

One-On-One Support

If you would like one-on-one support for your online course, click on VTAC Support near the top of the table of contents and log in to your account. Click on Begin Chat to connect with an LSC-Online support staff member for immediate assistance. VTAC Chat is available during normal business hours as well as limited hours on Sunday afternoon.  

24/7 Support

If VTAC Chat is unavailable, you can still get help through the Office of Technology Services (OTS) by choosing the OTS Chat service from the Chat drop-down menu. VTAC Chat hours are listed below the chat form.
Identifies the OTS - Service Desk option.

Shows the schedule a meeting button.

Schedule a Phone or WebEx Meeting 

You can also schedule a phone or WebEx meeting with a staff member.  Just click on the Schedule Meeting button and fill out the form.

Campus Representatives

LSC Online has staff members available at all the main campuses to help with your design and technology needs.  For more information about the staff member on your campus, please visit the “Meet Your LSC-Online Representative” page in the Faculty Support and Services section.  You can even schedule an appointment with one of them by clicking the link.

Access From Brightspace

  1. To get to VTAC from Brightspace, click on the VTAC icon under Support > VTAC Services.
  2. Click on the VTAC button.

Identifies the VTAC buttons.