If Students Cannot Access Quiz Through LockDown Browser

If students have trouble accessing your quiz using LockDown Browser, check the following:

The current version of LockDown Browser should be Contact OTS if this is not the version you have.

  1. Students should always access the quiz through Content (or the Manage Quizzes page but that is not recommended). If students try to access the quiz through the link in the Update widget from the course homepage, they could get an error.
  2. After a course copy, faculty must access the LockDown Browser Dashboard to resynchronize all the settings. If you do not access the LockDown Browser Dashboard before the students take a quiz requiring LDB, your students may see the following error:
    LockDown Browser error message. The solution is simply to access the LockDown Browser Dashboard by going to Course Activities > Quizzes > LockDown Browser tab.
  3. If the title of the quiz is changed after the LDB settings are established, the “Fix It” button will return and have to be clicked again to resolve issues.

What to Try Now

  1. Click on Course Activities on the navbar and choose Quizzes.
  2. Click on the LockDown Browser tab.  LockDown Browser tab.This will show the LockDown Browser Dashboard listing of all quizzes and indicate whether they have LockDown browser or Monitor enabled or not.
  3. If you see an alert asking you "Application Respondus v4.0 by Respondus Inc is trying to access your information. Would you like to proceed?" LockDown Browser Continue screen.
    • Select the checkbox for "Do not ask me again for this application."
    • Click Continue.
  4. If you see a “Fix It” button listed on a quiz, click it. This will fix the appropriate settings.LockDown Browser Dashboard  This should correct your LockDown Browser Dashboard settings.
  5. If you see  Required in green, everything is good.

Still Having Trouble?

  • Try clicking the Fix it button again.
  • Try shortening the password.
  • Contact VTAC Chat.